Privacy Policy

1. Introduction

Welcome to Web Axon ("we," "our," "us"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website www.webaxon.io or use our services (including our AI automation tools, mobile applications, and CRM systems).

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), the data controller is Web Axon, located In The United Kingdom

2. Information We Collect

We may collect and process the following data about you:

a. Information You Give Us

You may give us information about you by filling in forms on our site, using our AI Chatbots, or by corresponding with us by phone, email, or SMS. This includes information you provide when you:

- Register to use our site or mobile app.

- Subscribe to our services.

- Book an appointment through our calendar system.

- Engage with our AI Voice or Chat agents.

- Report a problem with our site.

The information you give us may include your name, address, email address, phone number, and payment information.

b. Information We Collect About Your Customers (Data Processing)

If you are a client using our software to manage your customers, we act as the Data Processor. We process data on your behalf, including:==

- Names, emails, and phone numbers of your leads.

- Call recordings and transcripts from AI Voice conversations.

- SMS and Email communication logs.

c. Technical Information

Each time you visit our site, we may automatically collect:

- Internet Protocol (IP) address.

- Browser type and version.

- Time zone setting.

- Operating system and platform.

3. How We Use Your Information

We use information held about you in the following ways:

To provide our services: To carry out our obligations arising from any contracts entered into between you and us (e.g., setting up your website, configuring AI automation).

To communicate: To send you automated SMS or email notifications regarding your account, appointments, or billing.

To improve our AI: Anonymized conversation data may be used to train and improve the accuracy of our AI Chatbots and Voice Agents.

For billing: To process payments via our third-party processors (Stripe/PayPal).

4. Disclosure of Your Information

We may share your personal information with selected third parties solely for the purpose of providing our services:

Cloud Infrastructure Providers: (e.g., Google Cloud, Amazon Web Services) to host our software.

Communication Providers: (e.g., Twilio, Mailgun) to facilitate SMS and Email sending.

Payment Processors: (e.g., Stripe, PayPal) to process transactions securely.

We do not sell, trade, or rent your personal identification information to others.

5. Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. Your Rights

Under the GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of inaccurate personal data.

Erasure: Request deletion of your personal data ("Right to be Forgotten"), subject to legal requirements (e.g., tax records).

Restriction: Request restriction of processing your personal data.

Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected]

7. AI & Automated Decision Making

Our services utilise Artificial Intelligence (AI) for tasks such as chatbot responses and voice interactions. While these systems are automated, they operate within strict parameters defined by your business data. We do not use automated decision-making processes that produce legal effects concerning you (e.g., credit scoring) without explicit consent.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our [Cookie Policy]

9. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

10. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

Web Axon - [email protected]

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